Returns & Exchange Policy


Thank you for shopping at Koraru. Please read this page before placing an order.

We hope that you will love our beautiful swimwear as much as we do, but in case you change your mind about us, here are the steps you need to take to receive a refund or exchange. Our team is here to guide you through the process and help with whatever you need. Feel free to contact us at

You can request a return easily online from your customer account.
Sign in to your customer account with a 1 time code sent to your e-mail.

Sign in

Our policy lasts 14 days form the date of receipt that appears in our system. If 14 days have gone by since your purchase, unfortunately, we can’t offer customers a refund or exchange.

Please be aware that returns are at the expense of the customer. The return shipping in the US is between USD $6-$12 (we always choose the most cost efficient option for the customer) and the warehouse handling fee (independent from Koraru) is USD $5 per return. We appreciate your understanding.

To start the refund process please send the unused product(s) in its original and unworn condition with Koraru tags, origami style carrier and hygiene seal intact.  Once we receive your package, we will promptly process your return.  Please be sure that your package is insured, traceable and prepaid. 

To be eligible for a return, your item must complete the following conditions:
* must be received within 14 days of receiving your order
* must be new, unwashed, unworn and with original tags and hygienic liner
* must be in the original Origami packaging* must include tote bag (if applicable)
* must not be marked as a Final Sale item on our website
* must not have sunscreen, make-up or fake tan marks
* must not smell of perfume, deodorant, body cream or washing podwer etc.

To complete your return, we require a receipt or proof of purchase.

We reserve the right to refuse returns of any items that don’t meet the above return conditions in our sole discretion.

All items marked as FINAL SALE are only eligible for store credit refund or exchange. Gift card purchases are not eligible for a return. All other items can be returned for an exchange or refund. 

Shipping for your Return or Exchange

To return your product, please contact

You can request a return easily online from your customer account.
Sign in to your customer account with a 1 time code sent to your e-mail.

Sign in

For US Customers we will create and send you a shipping label by e-mail. We will have to kindly ask you to contact the shipping company after receiving the shipping label to schedule a pick-up.

For Customers outside the US, we will kindly have to ask you to please arrange the shipping for the returns yourself. We will of course assist if needed.

All customers who return or exchange an order will be responsible for paying the shipping costs for returning said items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping + a warehouse handling fee of USD 5$ will be deducted from your refund.

Depending on where the items are being shipped from, the time it may take for them to reach us may vary.

We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.


Customers are entitled to an exchange within 14 days of their purchase. However, a return must be made and a new order must be placed for the exchange to happen. (We apologise for any inconvenience caused by this complication). We recommend placing an order in advance of the return to ensure the desired item is still available. Our customer service team can also help prepare a special link with a cart ready for check-out with your desired replacement items if you need it. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (it varies depending on the banking institution).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items & Gift card items

Only regular sale items may be refunded, unfortunately final sale and gift card items cannot be refunded. Final sale items and gift card items can be returned for store credit only. Your store credit will be issued in the form of a code, which you can apply at the checkout to purchase an alternate size/item online. 

If the items were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate  in the form of a discount code will be e-mailed to you. If the items weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.

If you have any questions about our Returns and Exchange Policy, please contact us by e-mail at:


Thank you for taking the time to read this and please let us know if we can help offer further information. 

We remain at your disposal, 

Koraru Customer Care Team