Thank you for shopping at Kōraru. We offer free shipping worldwide for orders over $300.
All successfully placed orders will be processed within 2 business days of being received.
All orders are being fulfilled from our warehouse in California.
Once your order is dispatched, you will be notified via e-mail and a tracking number will be provided.
Average Shipping times
US First Class Mail - Transit Time 2-5 days average
Asia First Class Mail - Transit time 4-11 days
UK First Class Mail - Transit time 4-11 days
EU First Class Mail - Transit time 6-10 days
If an order was placed with the wrong details or an order needs to be cancelled, we ask you to please contact our team as soon as possible. We unfortunately cannot make any changes or cancel an order after it has left our premises. We pack and ship orders daily so cannot guarantee any changes can be made, but our team will do their best to assist you.
During busy holiday seasons or on rare occasions international shipping to some areas can take several weeks. Kōraru can not be held responsible for any delays caused by the destination country’s customs clearance process or by the courier transit time.
Please provide a mailing address that will be attended during normal business hours in case you will need to sign for your package. Kōraru cannot be held responsible for parcels that are lost or damaged in transit as a result of authorising the shipping courier to leave your parcel unattended should there be nobody at the provided address to receive it.
Please note that Kōraru is not responsible for the cost of import taxes and duties. These are payable by the customer. We recommend that you contact your local customs authority for details prior to placing your order, as regulations and guidelines differ by country.
For returns, please note that you will be required to pay for your own shipping costs. We recommend using a trackable shipping service, as well as insuring your package, as Kōraru cannot take any responsibility for tracking any returns.
Read more on our Return & Exchange Policy here.